Return and Refund Policy
At our gift and balloon shop website, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines our policies for returns and refunds.
Returns If you are not satisfied with your purchase, you may return it within 14 days of delivery for a refund or exchange. To be eligible for a return, the item must be unused and in its original packaging. You will be responsible for the shipping costs associated with the return.
To initiate a return, please contact us at partyballoon@partyballoon.net or 07888 38 44 08 and provide your order number and reason for the return. We will provide you with instructions on how to return the item.
Refunds Once we receive your return, we will inspect it to ensure it is in its original condition. If the item is eligible for a refund, we will issue a refund to your original payment method within 7 business days. Please note that we do not refund shipping costs.
Exchanges If you would like to exchange an item, please contact us at partyballoon@partyballoon.net or 07888 38 44 08 and provide your order number and reason for the exchange. We will provide you with instructions on how to return the item and process the exchange.
Damaged or Defective Items If your item arrives damaged or defective, please contact us at partyballoon@partyballoon.net or 07888 38 44 08 within 48 hours of delivery. We may request that you provide photos of the damage or defect. We will either issue a refund or send a replacement item at no additional cost to you.
Non-Returnable Items Some items are non-returnable, including personalized or customized items and balloons that have been inflated. Please contact us at partyballoon@partyballoon.net or 07888 38 44 08 if you have any questions about the return eligibility of a specific item.
Changes to Return and Refund Policy We reserve the right to update this Return and Refund Policy at any time. We will post the updated policy on our website and notify you by email if there are any significant changes.
Contact Us If you have any questions or concerns about our Return and Refund Policy, please contact us at partyballoon@partyballoon.net or 07888 38 44 08.
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